Premium Member Experience Specialist

  Soccer Club
  Southeast Region
  Sports Services
  Posted/Updated: 07/21/22

Job Summary

Under the direction of the Manager, Premium Experience, this role is responsible for excellent service and relationship building with a focus on retaining and growing premium membership accounts.
Essential Duties and Responsibilities:
  • Responsible for the service and retention of assigned premium accounts
  • Proactively communicate with assigned STMs via telephone, email and/or in-person
  • Execution of premium client incentives such as events, in-game activations, and client trips
  • Build relationships with assigned STMs at all points of contact
  • Accurately and successfully convey all key messages to all STMs
  • Identify opportunities to add-value to membership benefits, programs, and events
  • Identify areas to improve on and off game day experience
  • Reporting of various individual and/or departmental efforts
  • Plan, facilitate and execute exclusive STM events throughout the calendar year
  • Survey and analysis of various reports (attendance, game day experience, etc.)
  • Other duties as assigned

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