CRM Manager

  Professional Soccer Club
  Central Region
  Administration/Management
  Posted/Updated: 07/29/22

Job Summary

The CRM Manager will help lead the strategic development and execution of our CRM & database management, workflows, and optimization of the system by leading day-to-day execution and forward-looking improvements. 
 
 
Responsibilities:
  • Design, build and drive campaigns to better engage our customer base through prospecting campaigns for sales & service teams
  • Responsible for training sales, service, and other internal staff in CRM and ensuring high usage rates and accurate record updates in a timely manner
  • Lead all efforts connecting CRM and our data sources (e.g. data warehouse, Formstack, Seatgeek ticketing, etc.)
  • Provide recommendations to the Ticketing & Sponsorship Leadership team on how to build and leverage CRM to execute strategic vision including prospecting and retention strategies 
  • Create and develop reports and dashboards for data visualizations to support day-to-day needs of the organization
  • Maintain data hygiene through duplicate identification and contact merging
  • Assist and support Strategy team in strategic plans, historical trends, and general reporting
  • Other Strategy team duties as assigned
 
Qualifications:
  • Degree in a relative field or equivalent work experience required
  • Minimum two (2) years of experience in CRM campaign creation, workflow, and execution with minimum one (1) year of experience on Salesforce Salescloud 
  • Proficient in Microsoft Office with advance knowledge of Excel and PowerPoint
  • Experience with data visualizations (e.g., Power BI)  - preferred
  • Demonstrated ability of strong quantitative and analytics skills
  • Ability to work non-standard hours as needed to ensure execution around events
 
 


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