Box Office Manager

  Baseball Team
  Northeast Region
  Posted/Updated: 01/18/19

Job Summary

Position Summary:  This individual will coordinate all Box Office Management efforts for ticket & box office departments.  This person will work side by side with VP, Ticket Sales & Director of Ticket Sales to oversee and manage the box office on a daily basis. This person will be held accountable for the operational side of ticketing/bar coding/system management along with the cash flow from customer to fulfilling audit requirements. Must be current with today’s technology to assist in streamlining our day to day process.  

Job Duties:

  • Reconcile and maintain all financial reports (daily, monthly, etc..) associated with the Ticket Office

  • Hire, train, and schedule part-time box office event staff

  • Manage the Box Office on Game Day

  • Manage the cash control and Box Office reconciliation while actively collaborating with the procedures as requested by the Finance Department

  • Assists in preparation of commission reports for account executives & VP, Ticket Sales

  • Construct and implement event set ups and pricing within ticketing system

  • Update senior management regarding best practices and new technology

  • Manage customer database and develop strategies to collect additional information

  • Responsible for the fulfillment of season, group, and individual ticket requests

  • Assist in the implementation and creation of ticketing promotions-on sale and ticket pick up dates

  • Assist with maintaining a line of communication between the box office, patrons, ushers, and security by providing patrons assistance with seating or ticket issues, and assisting ushers and security staff with any additional seating challenges.

  • Support Sales Team with reports and database maintenance

  • Keep detailed attendance records

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