
Michelle Young
About
I have 8+ years of experience working in sports and non-profits with a focus on Guest Experience and Events.
Experience
Sr. Manager, Guest Experience
May 2018 - Nov 2024
• Oversee all aspects of Guest Experience at Shell Energy Stadium including training, complaint resolution, medical report writing and employee recognition program
• Manage Guest Experience Coordinator, Guest Services Supervisors and event staff (ticket takers, ushers, first-aid staff, etc.)
• Main point of contact for Guest Services and First Aid
Manager, Events
May 2016 - May 2018
• Oversee the implementation of our NCAA and NASCAR events across the country, from beginning to end, by designing marketing material, managing the budget and coordinating with all parties involved
• Manage the designated driver programs with Busch Good Sport and MillerLite for the NASCAR season and help manage Bud Light “Good Sport” for NFL, Budwe
Intern, Events
May 2015 - May 2016
• Assist the Event Operations Manager with the planning and execution of Texans Fan Zones at all home games for 70,000 fans
• Coordinate the schedules of Battle Red Stampede, our part-time event staff (60 individuals) for all Texans events and games
• Plan, execute and host Deep Steel Thunder Band auditions and 2 field days for Texans fans
• Coordi
Education
Sports Management
- Bachelor of Science (BS)
Aug 2010 - May 2014