Customer Operations Specialist

Job Summary

Customer Operations Specialist

Job Summary:

The primary role of the Customer Operations Specialist is to create a positive and unique customer service experience when dealing with customers via inbound and outbound phone calls, email, and potentially in person. 

Principle Responsibilities:

• Ensures that outstanding customer service is provided to all customers.
• Maintains a customer friendly environment, providing solid product knowledge and problem solving any customer service issues.
• Works closely with the sales team on order entry and customer relations.
• Promotes and maintains a positive work environment.
• Periodically attends and leads off site events (set up of booth, selling, educating customers, breakdown of booth).
• Navigates different sales and returns platforms.
• Maintains adherence to all Company policies and procedures.
• Performs any other duties assigned by their manager.

Competencies:

• Consistently exhibits professional attitude and behavior.
• Exemplifies the highest levels of integrity.
• Displays a sense of ownership on all assigned tasks.
• Very organized and detail oriented.
• Effective communication and interpersonal skills.
• Able to adjust well to change.
• Proficient at organizing and managing multiple tasks.
• Effective problem-solving skills.

Essential Skills:

• Verbal Communication: Articulating information clearly and concisely, both in person and over the phone.
• Written Communication: Crafting professional and helpful emails, chat messages, or other written correspondence.
• Active Listening: Paying close attention to customers, understanding their needs and concerns, and responding appropriately.

Experience:

• Sales and/or supervisory experience of two or more years in a retail environment.
• Background/knowledge of field hockey encouraged but not required.
• Knowledge of Acumatica, Hubspot and/or Shopify encouraged but not required.

Work Schedule:

• Flexible schedule
• 40 hours per week

Longstreth Sporting Goods, LLC is an Equal Opportunity Employer and considers all applicants without regard to their race, color, sex, age, marital status, religion, creed, nationality, national origin, ancestry, disability, affectional or sexual orientation, gender identity or expression or inclusion in any other category protected by law.

Local Candidates Only

Pre-Employment Drug Testing Required

Longstreth Sporting Goods is an Equal Opportunity Employer