Karel Rhoades
Davenport, Florida USAAbout
Team leader with a passion for mentoring, creating inclusive climates, solving challenges, and results driven. Lead teams in world-class hospitality and sports entertainment organizations responsible for stadium operations, human resources, VIP Services, ticket sales/admissions, fan/customer relations, & internal/external environmental services.
Experience
Supervisor
Feb 2011 - Present
Supervise teams responsible for game day and event operations: stadium & concourse set-up, custodial operations during games/events, re-set stadium post games/events, recycling, and ad hoc requests (Parking lots, practice facilities, Club Level, administration building, stadium, and field).
Independent Contractor
Jun 2004 - Present
Support the NBA Events & Attractions Corporate Services Team at the following events: NBA All Star Weekend, NBA Global Games, NBA Basketball Without Borders, NBA Cares, NBA 2020 Season Restart & Playoffs. Travel & logistics for NBA executives and VIP Guests to and from venues, games, & meetings.
Proprietor
Jun 2004 - Present
Lead & develop teams of 6 - 8 managers, 3 - 6 supervisors, and up to 83 employees responsible for Park Operations (Attractions, Guest Relations, Main Entrance, Parking, & Custodial) Resort Operations (Front Desk, Luggage Services, Valet, & Concierge), and HR (Talent Acquisition, Learning & Development, Employee Relations, & Labor Relations).
HR Manager
Apr 2001 - May 2004
League Office HR Business Partner responsible for sourcing and on-boarding diverse, top-tier talent in support of NBA's domestic & international strategies.
Support grass-root programs and League events including: All Star Weekend, Draft Lottery/Draft, International/Goodwill Games, Basketball without Borders, NBDL launch, and WNBA All Star Weekend.
Guest Service Manager
May 1995 - Mar 2001
Led teams of 3 - 6 supervisors and up to 65 employees responsible for Park Operations & Resort Operations. Selected for projects including: 25th Anniversary Press Event, construction/rebuilds for theaters and attractions, break areas, & loading docks.
Education
Human Resources, Diversity & Inclusion
- Certificate
Sep 2020 - Nov 2020
Lead and mentor leaders in developing and sustaining an inclusive team climate that bolsters innovation, drives bottom-line results, while becoming an employer of choice.
