Tour Guide

Job Summary

Specific Functions/Activities Summary

• The Tour Guide will present the behind-the-scenes tour  in an informative, entertaining professional manner to scheduled groups of guests. 


• Responsibilities include memorization of a script verbatim, answering patron questions with detail and poise to ensure an overall positive guest experience. 


• Will monitor and lead groups safely through entire premises with knowledge of all fire exits, elevators and restroom facilities.


• Secure, return, and observe proper use of equipment (radio, keys, uniform, loudspeakers, props). Assist in promoting and selling theatre merchandise. 


• Interact and work cordially alongside other departments while adapting to requests and changes (route, dialogue, assignment) on short notice. 


• Perform a variety of office duties before, after or amid varying tour shifts.

Qualifications

• The ideal candidate must have at least one year of experience in a tour-related industry or hospitality setting with strong public speaking and communication skills. 


• Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentations. 


• Strong customer service skills required; knowledge of Microsoft Word and Excel preferred. Demonstrate the physical capability of standing, walking and climbing steps for prolonged periods of time. 


• Must be flexible with scheduling during weekdays; weekend and holiday availability required. 


• This is a part time position.