Retail Shop Keyholder

This position has been filled - Job#: 453375464

Job Summary

General Summary:

Under the direction of the Team Shop Manager, the Key Holder will be responsible for supporting the management of all  Arena Team Shop store retail strategies. 

Responsibilities:

• maximizing sales and profit
• execution of operational efficiencies
• on-going training and development of store team members
• providing excellent customer service
• protecting and securing company assets
• upholding visual standards
• and ensuring a quality fan experience.

Duties and Responsibilities:

• Assist Store Manager in supervision and direction of Arena Team Shop team members.
• Maintain ongoing communication with Store Manager as it relates to all in-store functions.
• Execution of all store open/close functions.
•  Utilize all technological resources and tools to ensure best practices.
• Sales/Fan Experience
• Ensure focus of staff is always sales and fan experience based, support ELEVATE program.
• Partner with Store Manager to ensure staff is held accountable for achieving daily sales goals.
• Support and set the example for all sales and fan experience initiatives.
• Fully trained on all register functions to support flawless POS fan experience.

Qualifications:

• 1-3 years of retail. Management/ Leadership experience required
• Must be customer service oriented with a passion for achieving and operating a highly professional arena/store shopping environment.
• Detail oriented with strong analytical skills.
• Positive attitude and strong work ethic a must.
• Excellent written and verbal communication skills.
• Must have strong people skills able to motivate staff to achieve goals.
• Ability to work independently and as a team member in a fast-paced environment.
• Computer knowledge and/or experience including but not limited to Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook

Essential Job Requirements:

• Ability to work extended hours based on facility event schedules, workload and deadlines
• Ability to lift and transport items weighing up to 50 lbs. 
• Required to work extended periods walking and standing, frequently bending, stooping, reaching, lifting, and light load carrying 
• Required game-day duties as dictated by job responsibilities and workload.
• Required to work 100% of all marquee events including but not limited to playoffs/post season games and scheduled holiday events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.