Manager, New Ticket Sales
Central Sports Sales Company
West Region
Sales
Posted/Updated: 05/16/19
West Region
Sales
Posted/Updated: 05/16/19
Job Summary
Essential Duties and Responsibilities:
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage a team of Sales Consultants focused on season tickets while also meeting personal sales goals
- Develop and execute approved business plan for the team· Recruit, hire, train, supervise a specialized sales team.
- Lead, motivate, develop, coach and retain sales staff for future succession and opportunity within the organization, and The Aspire Group globally.
- Assist with day-to-day operations of the Fan Relationship Management Center profitably while exceeding client expectations in revenue generation and customer service.
- Grow business and season ticket sales
- Monitor, manage and evaluate sales staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals and follow up with sales staff with appropriate feedback and direction for development.
- Lead weekly group meetings, conduct and Raise Your Game Sessions with sales staff
- Work with management to present and communicate sales strategies, procedures and processes.
- Identify, explore, and research new sales opportunities within target markets.
- Ongoing development of Sales program in the following areas: new business generation, sales leadership, development of sales strategies, sales training, development of best sales practices and results tracking and reporting.
- Track and report daily, weekly and monthly sales figures and relevant accountability reports as well as handling all commission reporting.·
- Assist with the creation, planning, communication, and implementation of special ticket plans, projects, promotions and programs.
- Establish and maintain beneficial and respectful relationships with the client at all levels such as: marketing, ticketing, digital media and event operation departments.
Additional Roles and Responsibilities:
- Other duties as assigned
Required Knowledge, Skills, Abilities, and Experience:
- Minimum 4 years in ticket sales
- Prior experience coaching and developing staff
- Proficiency in Microsoft Office Suite of Tools (i.e. Microsoft Word, Excel, Outlook) and detail oriented
- Effective problem-solving skills
- Excellent communication skills, both written and verbal
- Advanced presentation skills
- Excellent listening skills
- Ability to consistently maintain a professional image and demeanor· Excellent interpersonal skills
- Ability to maintain confidence when taking initiative
- Good administrative and organizational skills
Preferred Knowledge, Skills, Abilities, and Experience
- Experience using ticketing and CRM software
- Previous Management experience
Required Training and Education:
- Possess a Bachelor’s degree in related field or equivalent experience
Preferred Training and Education
- Degree in Sports Management
Work Environment
- This job operates in a professional office environment.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
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