Retail Associate

Job Summary

• be a Brand Ambassador for the Club by representing the organization positively 

• assist customers with locating suitable products, sizes, styles and colors 


• handle a variety of payment processes accurately


• daily housekeeping of the store location as assigned


• monitor customer satisfaction through interaction during sales presentations 


• respond to customer problems with a focus on problem resolution within pre-approved authority limits


• assist with prevention of theft/loss and maintaining a low year-end shrink result


• accurately receive shipments of stock


• assist with maintaining store visual presentation, merchandising and displays


• seek customer feedback about products, services and events


• perform other duties as delegated or assigned

• proven experience in a customer service and/or public environment


• demonstrate communication and organizational skills to multi task in a fast-paced environment are definite assets. 


• high quality customer service skills in dealing with co-workers and the public


• experience with handling payments with accuracy and attention to detail


• demonstrated professionalism and maturity in responding to staff and customer concerns, complaints and assertive behavior


• team oriented style with a “can do” service focus to achieve organizational results


• available to work irregular hours and work schedules especially game days