Fan Services Associate-Seasonal

Job Summary

• Develop, enhance and maintain relationships with Season Ticket Members by phone, email and in person.


• Proactively communicate with Season Ticket Members to determine their needs and become an expert on the products and services offered.


• Assist in the development of innovative processes that create a proactive service experience for our Season Ticket Members and fans.


• Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and make sound judgment decisions based on available facts.


• Answer incoming telephone calls, including requests such as account profile changes, account balance inquiries, gameday questions, etc.


• Collect Season Ticket Member information and manage customer records within Archtics and CRM.


• Communicate upcoming promotions and other season ticket member benefit information as needed. 


• Work gamedays and provide service support on concourses to our Season Ticket Members.


• Coordinate touchpoints and face-to-face meetings during gameday.


• Assist department with all projects varying in nature from mailings to special events.


• Coordinate annual projects related to season ticket mailing, renewals and playoffs, as well as touchpoint campaigns.

• Bachelor’s degree in Sports Management or related field.


• Previous experience working in a customer service role


• Previous experience working in a fast-paced environment.

• Customer service orientation with focus on producing quality, timely results with a sense of urgency


• Strong Interpersonal skills including a positive demeanor, team spirit, and professionalism


• Judgment and problem solving 


• Planning, organizing, attention to detail


• Flexibility and adaptability


• Time management and multi-tasking


• High level of computer proficiency (Microsoft Word, Excel, Outlook, PowerPoint)