Salesforce Administrator - Network Relations

Job Summary

•  Minimum expectation of a Bachelor’s degree or equivalent education/experience


• 3-5 years professional experience administering Salesforce.com 


• 
  Salesforce.com Administrator certification


• Sales Cloud, Community Cloud, Service Cloud or Developer certifications preferred 


• 2 years experience with APEX and JavaScript preferred


• Strong understanding of the platform including apps, objects, formula fields, workflows, custom views, process builder, validation rules, license management, and Lightning


• Functional knowledge of the Salesforce data structure and ability to drive user adoption


• 
  Proven ability to analyze and use Salesforce to address complex process and reporting requirements


• Experience with nonprofit processes preferred


• Previous experience working in a SCRUM or agile environment preferred

• Serve as primary system administrator for the Salesforce.com environment with 250,000+ users


• Handle all basic administrative functions including user account maintenance, workflows and other routine tasks


• Audit, support and help coordinate SFDC and implementation partner development in the platform and ensure best practices and processes are being followed


• Work closely with business data subject matter experts on maintaining data health and integrity 


• Develop and maintain customer support within Salesforce cases


• Develop and enhance license structure to maximize system effectiveness and efficiency  


• Perform regular internal system audits and prepare for upgrades


• Manage and monitor system adoption tracking


• Research, recommend, install and oversee manage packages and solutions on AppExchange


• Perform user experience modeling