Administrator of CRM

Job Summary

• Maintain functional areas of leads, contacts, accounts, opportunities, dashboards and reports


• Manage and determine requirements, processes and daily data migration


• Make improvements to user experience and usefulness for team, based on support requests


• Collaborate with analytics, ticketing and marketing teams to improve campaign reach and engagement 


• Work in a cross functional environment with various business groups, IT and end users to identify, document, and communicate business processes 


• Act as the subject matter expert and first line of support for the business processes and day-to-day operation of infrastructure and systems 


• Maintain and enhance visual layout, workflow rules and business logic layer to streamline and enhance business processes and improve user experience

• Experience implementing and utilizing Salesforce CRM software


• Superior knowledge of CRM business processes and CRM best practices


• Strong attention to detail 


• High proficiency with Microsoft Excel and other Microsoft Office products


• Experience with Ticketmaster ticketing systems, including Archtics a plus


• Strong values and leadership capabilities and ability to meet tight deadlines in a fast-paced, dynamic environment

• Bachelor’s Degree 


• 2 - 5 years of Salesforce Administrative experience and/or other relational databases


• The ideal candidate will understand systems architecture and database design


• Salesforce.com or Microsoft Dynamics administrator certification