Event Staff
Hockey Team
Southeast Region
Marketing/Events/Promotions
Posted/Updated: 11/25/20
Southeast Region
Marketing/Events/Promotions
Posted/Updated: 11/25/20
Job Summary
Job Summary:
The Event Services Department are hiring personable, attentive individuals looking for a part time, event-based job full of excitement and fan interaction. Each position is vital to our operation and we are looking for hardworking, customer-service oriented candidates to fill these positions. Our Event Staff team members play a pivotal role in creating the best experience for our guests from the moment they enter the arena until the moment they depart. Employees will be responsible for a wide range of duties within the Event Staff role during events and game operations ultimately ensuring the safety and comfort of all guests entering the Center. Hours include approximately 10-25 hours per week (hours per week may vary due to event schedule), mostly nights, weekends, and possibly holidays.
Essential Functions:
- Greet and welcome guests as they enter
- Provide excellent customer service to enhance the guest experience
- Proactively assist guests with any questions or concerns they may have
- Understand and enforce all Center policies and procedures
- Assume ownership in resolving guest challenges within the arena (challenges may include, duplicate ticket issues, guest acting inappropriately or suspiciously, guests cursing, fighting, or trying to bring prohibited items into the arena.)
- Demonstrate strong verbal and interpersonal skills with the ability to communicate effectively with guests and other employees
- Exhibit a fun, friendly fan service-oriented attitude and professional appearance at all times
- Provide guests with accurate directions to and from arena locations such as seating areas, concession stands, and restrooms
- Report any and all incidents to Supervisor or Management; including but not limited to injuries or health related issues, lost or damaged property, and alcohol related incidents
Competencies:
Customer Service - Manages customer situations; responds promptly to customer needs and requests for service and assistance.
Ethics – Treats coworkers and guests with respect; works with integrity to uphold the values of the organization.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Problem Solving - Identifies and resolves problems, developing alternative solutions. Works well in group problem solving situations, using reason when dealing with topics
Attendance Punctuality – To ensure adequate staffing, positive employee morale, and to meet expected productivity standards throughout the organization, employees will be held accountable for adhering to their work schedule
How to Apply for Position:
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