Ticket Operations Coordinator

Job Summary

Responsibilities include but are not limited to:

• Process group and plan orders, print and pay all ticket orders as requested by front office staff
• Build, maintain and develop a positive working relationship with all Ticketmaster Client Support Staff
• Work hand-in-hand with all Ticketmaster Client Support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting
• Formulate and update existing daily, weekly, monthly and match day reports in a timely manner as assigned by the Director of Ticket Operations
• Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance
• Assist with the building of price codes, plans, promo codes, and other Archtics programming needs
• Assist in the set-up, trouble shooting and maintaining of events in Archtics and Host
• Serve as a resource for all departments as it relates to Ticketmaster Advanced Products
• Help maintain a culture that’s focused on a high standard of customer service
• Maintain a positive, high-performance culture in the Ticket Operations department, while building a positive rapport with all other departments on a daily basis
• Act as a higher point of contact for all elevated customer service occurrences on match day
• Assist with Will Call responsibilities and ticket troubleshooting needs on match day

Qualifications:

• Bachelor’s degree required 
• 2+ years of ticket operations experience (Ticketmaster Archtics experience strongly preferred)
• Advanced knowledge of Microsoft Excel
• Experience with high level, time-sensitive reporting
• Must be able to interact respectfully and communicate in a professional manner with all public and departmental personnel via phone, written correspondence and in-person
• Must have the ability to work independently without supervision, be self-directed and demonstrate initiative
• Ability to manage daily and weekly work schedule without constant oversight
• Experience handling cash and balancing deposits is a plus
• Ability to work flexible hours, including but not limited to evenings, weekends and holidays