Concierge

This position has been filled - Job#: 453379947

Job Summary

• Enhance the guest experience by always addressing the needs of guests.
• Taking time to understand them and providing timely solutions to their concerns.
• Make it clear that guest safety and enjoyment is our top priority.
• Present yourself as a welcoming, friendly and competent resource for all guests including Suiteholders, Club Level guests, and Legends Club Patrons. 
• Be cooperative, helpful to other team members, and maintain a positive, can-do attitude.

Responsibilities

• Must be available to work some nights, weekends, holidays and sometimes during the day.
• Report to the park one hour and 90 minutes prior to game time for pre-game meeting and pre-game duties that may include preparing gift bags, delivering items to the suites and re-stocking your station.
• Be a welcoming, friendly and competent resource for all park guests.
• Required to answering general ballpark questions, contacting Delaware North Sportservice for guests’ food and beverage requests, providing Suite Guest Passes, and checking and scanning tickets.
• Provide timely solutions to guests needs by using resources that include a comprehensive information binder, contacting other staff via a telephone and enlisting the help of other game day staff in your area.
• Report any escalated concerns or safety issues to Supervisor while on duty.
• Assist with on-going improvement efforts by providing constructive feedback to Director and Coordinator of Suite Services.
• Have a cooperative, positive, can-do attitude.
• At the final out assist with suite closing procedures by providing clients with reminders as to when the suites close, offer assistance in leaving the suite, and thanking guests for coming as they are directed to exits.

Qualifications

• Must be able to perform each essential duty satisfactorily.
• Bachelor's degree (B. A.) from a four-year college or university.
• Customer service related experience.