Concierge Staff

Job Summary

• Attend mandatory, paid, preseason training session


• Must be available to work some nights, weekends, holidays and sometimes during the day


• Report to the park one hour prior to gates opening for pre-game meeting and pre-game duties that may include preparing gift bags, delivering items to the suites and re-stocking your station. Your shift ends 30-45 minutes after the final out of the game


• Be a welcoming, friendly and competent resource for all Park guests. 


• Provide timely solutions to guests needs by using resources that include a comprehensive information binder, contacting other staff via a telephone and enlisting the help of other game day staff in your area


• Report any escalated concerns or safety issues to supervisor while on duty


• Assist with on-going improvement efforts by providing constructive feedback to Director – Suite Services and Coordinator - Suite Services


• Have a cooperative, positive, can-do attitude


• At the final out, assist with Suite closing procedures by providing clients with reminders as to when the Suites close, offer assistance in leaving the Suite, and thanking guests for coming as they are directed toward exits

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree (B. A.) from a four-year college or university; and customer service related experience.

• Strong demonstrated work ethic with an innate sense of urgency, creative capacity and tenacity, team concept and attitude, exceptional customer service skills, time management and communication skills, acute attention to detail, passion to help others, ability to multi-task and prioritize, adaptability, professional demeanor and appearance.