Customer Service Representative
MLB Franchise
Southeast Region
Sports Services
Posted/Updated: 01/10/20
Southeast Region
Sports Services
Posted/Updated: 01/10/20
Job Summary
Responsibilities:
- Provide customer service support for fans over the phone and in-person.
- Answer questions regarding tickets and promotions.
- Assist and be a resource to all fans throughout.
- Ensure customer data is accurately reflected in database.
- Assist with various special projects as needed.
Qualifications:
- Customer service experience preferred.
- Experience with Microsoft Dynamics CRM and/or ProVenue Ticketing system a plus.
- Ability to communicate effectively with fans, coworkers, supervisors and management team.
- Quick computer and problem-solving skills.
- Bi-lingual a plus
All candidates must meet the following criteria:
- All candidates must have local housing.
- Able to work in a high activity and heavily crowded professional sports venue.
- Must be able to work 20-30 hours per week including evenings, weekends and holidays as needed
- Provide at least one reference with name and phone number.
- Must be able to work flexible hours including evenings, weekends and holidays as needed
- Offers are contingent on a satisfactory background check
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