Event Staff, Usher
MLB Franchise
West Region
Marketing/Events/Promotions
Posted/Updated: 01/29/20
West Region
Marketing/Events/Promotions
Posted/Updated: 01/29/20
Job Summary
Duties:
- Greet each fan with a warm smile and a friendly “Welcome to the Stadium” and “May I see your ticket please.”
- Assist guest in how to get to their seating location; may involve ascending /descending stairs
- Walk the assigned section to check for any safety hazards prior to gates opening and reports conditions such as broken seats or spills to usher captain immediately
- Escorts or directs fans to their proper seat location; checks the validity of each ticket in regards to the game date and seat location
- Assists guests who have problems regarding duplicate tickets.
- Always checks assigned section after a foul ball lands in or near it. Checks to see if anyone was injured by the foul ball and, if so, summons First Aid. Is aware of guest confrontations resulting from these “souvenirs.”
- Observes assigned section for any signs of disturbance: this includes problems arising from alcohol, smoking, abusive language, arguments, guests running onto the field and objects being thrown
- Receives and acts on complaints from guests. Does not avoid dealing with problems in assigned section
- Keeps assigned section as clean as possible. Picks up any trash that is dropped in the portals and walkways. Notifies housekeeping to clean up any spills. If a hazardous condition exists due to a spill, stand near the area and direct guests away from the problem
- Knows all the team policies and procedures, especially those regarding crowd control and tickets
- Remains aware of any special activities, functions, or promotions for that particular day
- Keeps a strong understanding of all areas of the stadium
- Knows emergency evacuation plan and exit routes. Remains calm and provides direction and guidance in the event of an emergency
- All other duties as assigned
Qualifications:
- High School Diploma or equivalent preferred
- Two years of crowd management experience (preferred)
- Must possess excellent interpersonal and customer service skills.
- Ability to work well under pressure, remaining calm yet tactful when required.
- Patient and observant with ability to think clearly in emergencies, giving accurate instructions and information to others.
- Ability to work flexible hours including weekdays, weekends, evenings and holidays.
Physical Demands:
- Ability to climb stairs (up to 33% of shift), and to stand for extended periods of time (up to 6 hours)
- Ability to work in inclement weather
How to Apply for Position:
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