Full Time Client Service Representative

  MLB Franchise
  West Region
  Sports Services
  Posted/Updated: 03/16/20

Job Summary

Overview:
 
The Client Service Representative will be the primary caretaker of a pre-assigned, diverse client base and will service clients’ needs through various touchpoints, relationship building, problem solving and upselling to achieve company retention and ticket revenue goals.

Duties:

  • Provide flawless customer service to over 400 Season Seat Holders and Mini-Plan clients by taking a proactive approach through activation of client benefits and cross-selling opportunities. 

  • Initiate cross-sale opportunities including group tickets, suite rentals, mini-plans and individual game tickets with current Season Seat Holders.

  • Execute customer benefits, amenities, services, programs, surveys and events throughout the calendar year.


Qualifications:

  • High School Diploma required. Bachelor’s degree preferred.

  • Minimum of two years customer relations and sales experience. Experience in hospitality, gaming, entertainment or sports industry preferred.

  • Must have a passion for customer service and ability to seek sales opportunities.


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