Guest Experience Team Member

Job Summary

The position will be in charge of providing the fans with top level of service professionally.

Duties:

• Proactively look for ways to engage, welcome, educate and attend to questions/complaints
• Creating and delivery of moments for the fans
• Helping and staffing of various game day locations and deliver top notch service to the fans
• Execution of service recovery as required
• Distribution of pocket schedules/ticket information
• Helping other departments as needed
• Other related tasks

Qualifications:

• High school diploma; College degree preferred
• 3 years customer service experience
• Strong skills communication/interpersonal/time management
• Patient and listener