Account Executive, Membership Services

This position has been filled - Job#: 453372575

Job Summary

Summary: 

Reporting to the Manager, Membership Services, the Account Executive, Membership Services is responsible for providing exceptional service to all traditional and premium season plan holders by way of effective telephone and inter-personal interaction.

This is accomplished by establishing and maintaining relationships, displaying a vast knowledge of our operations and working with a highly dedicated sales staff.

In addition, responsible for maximizing season plan renewals by successfully performing the following duties. 

• Establish and implement levels of service and fulfillment for all MLB Team customers that sets the standard in MLB and professional sports.

 • Renew and retain season plan accounts on an annual basis. 

• Attains individual and department goals as set by the Manager, Ticket Services and Director, Ticket Services & Sales Development.

 • Visits and hosts prospects and current clients during home games. 

• Proactive, self-starter that has the ability to provide superior levels of customer service to all fans. 

• Work game day events to service and assist with season plan holders, premium seat customers and fans with issues pertaining to ticketing or event operations. 

• Assist in the execution of the annual renewal and relocation campaigns while maximizing customer retention and revenue generation.

 • Manage daily, weekly and monthly reporting related to season plan renewals, ticket utilization and trends.

 • Performs other duties as assigned.