Retail Store Manager

This position has been filled - Job#: 453378717

Job Summary

• Assist with the hiring, training and supervision of fan facing retail positions including Assistant Store Managers and Sales Associates.


• Manage daily store operations and retail sales by setting daily store goals, giving direction to Assistant Store Managers and Sales Associates and following up with feedback.


• Manage, communicate and maintain retail store, kiosk and portable standards, policies and procedures.


• Manage part time and seasonal retail associates schedules to ensure proper coverage for all game day and non-game day store/portable hours and responsibilities.


• Manage in the “opening” and “closing” of all retail locations and cash room duties as it pertains to the POS system and store registers.


• Monitor and manage the retail sales floor and cash wrap areas in all locations to ensure that customers are receiving an exceptional fan experience, the store presentation is clean and organized and safety standards are maintained throughout the retail stores, kiosks and portables.


• Lead the Retail team in customer service efforts and training of all new associates in customer service expectations.


• Assists with inventory counts to ensure merchandise levels are accurate.


• Ensures that all merchandise is correctly labeled and displayed within the stores, kiosks and portables.


• Watch for and recognize security risks and potential thefts and report them immediately to management and/or security.


• Assist with store promotions, gift-with-purchases and other marketing/promotional activities.


• Complete Ad Hoc retail tasks as needed.

• Ability to motivate and manage staff of all levels.


• Strong organizational and time management skills; ability to direct the activities of staff, plan ahead and proactively.


• Ability to problem solve and think outside the box; react to issues in a constructive manner and be a proactive planner.


• Strong written and verbal communication skills.


• Multitask and thrive in a fast-pace environment with attention to detail.


• Excellent guest service skills; ability to adhere to Company’s customer service standards.


• Good communication skills; ability to communicate with guests and co-workers.


• Work independently and as a team member.


• Basic math skills; ability to accurately handle money and count change.

• Retail management experience preferred (minimum of one year).


• Previous cash handling experience required.


• Prior experience working with point of sale (POS) system required.


• High school diploma or GED required.


• College degree in business or management preferred.