Seasonal Guest Services Staff
MLB Franchise
Central Region
Sports Services
Posted/Updated: 02/25/21
Central Region
Sports Services
Posted/Updated: 02/25/21
Job Summary
Essential Duties and Responsibilities:
- Escorting guests to their seats in premium seating areas. Club, Scout, and Diamond Club
- Validating and scanning tickets before granting access to premium areas.
- Scanning tickets at accessible entrances, operating wheelchair lift, providing breaks and assisting with other tasks assigned by their supervisor.
- Answer questions, give directions, and help our guests have a fun, safe enjoyable game experience.
- Print certificates for our guests.
- Help with lost and found items and lost children.
- Responsible for directing fans to their appropriate level and/or location.
- All employees must be willing to work any position assigned by management.
Ideal candidate will possess the following:
- Ability to work long and irregular hours including nights, weekends and holidays.
- Ability to work the entire event including pre and post-game activities.
- Must have strong verbal and written communication skills. Ability to read, speak and comprehend English.
- Ability to hear, comprehend and disseminate instructions and vital information especially in the event of emergencies.
- Must be able to work on all four (4) levels of Great American Ball Park
- Ability to handle large crowds while remaining friendly and professional. Will maintain a positive attitude under pressure.
- The ideal candidate must be reliable, have a positive attitude and communicate in a professional manner.
- Prior customer service is preferred but is not required.
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