General Manager

Job Summary

• Enforce company policies, make recommendations on improvements to existing policies, standards, and procedures to safeguard the company.


• Provide leadership of market operations including vulnerability mitigation, incident response, and risk assessments.


• Ensure all day to day operations are operating within the procedures set forth by the company. These operational categories include recruiting, hiring, security licensing, training, scheduling, event day operations and administrative responsibilities.


• Main contact to client/employee inquiries, concerns, and/or complaints. Prevent future issues by examining all past situations and maintaining a proactive thought process.


• Recommend operational strategies to Regional Director that improves execution and provide additional value to customers in a cost-effective manner. Always focus on more cost-effective ways to provide a higher level of service to our clients/employees.


• Effectively communicates goals and objectives to the local management team and maintains accurate and up to date records necessary for processing of internal and external reports.  


• Overall responsibility for creation of staffing estimates – tracking estimated cost vs. actual cost; review of contracts for compliance; supervision of company labor and subcontractors; ensuring accurate payroll, invoices and timely collections


• Proactively communicates with and seeks feedback from all customers.  Seeks to continuously improve customer satisfaction; meets with customers on a regular basis to ensure we are meeting their needs


• Proactively communicates with and seeks feedback from all staff. Seeks to continuously improve performance and efficiencies. 


• Supervises and coaches colleagues in a manner that maintains morale, skills proficiency and productivity. Managerial responsibilities include but are not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work. Recruit and train team members as required by business needs


• Maintain the proper image and generate positive public relations by resolving issues, concerns, and complaints pertaining to service in your market.


• Assist with the development, implementation and management of facilities best practices for security and fan conduct.


• Make immediate decisions and communicate with security staff in emergency situations.


• Adhere to budget(s) set forth including, but not limited to; overtime percentages, labor percentages, profit rate, open post rate, revenue within region, collection of outstanding invoices etc.


• Perform other duties and responsibilities as requested or required