Help Desk Support Specialist
This position has been filled - Job#: 453370791
NBA Franchise
Central Region
Sports Technology
Posted/Updated: 08/29/18
Central Region
Sports Technology
Posted/Updated: 08/29/18
Job Summary
Essential Functions:
Reasonable accommodations may be made to enable individuals to perform these essential functions
1. Provide help desk support for end users.
2. Provide technical assistance and support for incoming issues and requests related to computer systems (Windows and Mac), software, hardware, telephony, broadcast technology (theater equipment, video setup and usage, audio).
3. Respond in a timely manner to customer inquiries for help through problem recognition, research, isolation, resolution, and follow-up steps.
4. Respond to help desk tickets, telephone calls, e-mail, and personnel requests for technical support.
5. Document, track, and monitor problems to ensure a timely resolution.
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