Help Desk Support Specialist

Reasonable accommodations may be made to enable individuals to perform these essential functions

1.     Provide help desk support for end users.

2.     Provide technical assistance and support for incoming issues and requests related to computer systems (Windows and Mac), software, hardware, telephony, broadcast technology (theater equipment, video setup and usage, audio).

3.     Respond in a timely manner to customer inquiries for help through problem recognition, research, isolation, resolution, and follow-up steps.

4.     Respond to help desk tickets, telephone calls, e-mail, and personnel requests for technical support.

5.     Document, track, and monitor problems to ensure a timely resolution.