Guest Service Ambassador (GSA)

Job Summary

 Positions within the Guest Services Team are: Ticket Takers, Seating (ushers), Guest Relations, and Premium Seating/Suite Services. A GSA may be assigned or reassigned to any of the aforementioned positions on an event-by-event basis and will execute other duties as assigned.
Guest Services Team Members will maintain our quality standards in creating a safe, individualized, fun, and seamless experience for all Team Members and guests 

Duties & Responsibilities:
 

•  Performs all Guest Services duties as assigned while maintaining the highest professional standards
•  Provides an unparalleled level of guest service, experience, and engagement.
•  Answers information requests from guests and FieldHouse Team Members during events and becomes an expert on everything event and FieldHouse related.
•  Punctuality and professionalism are a must as related to attendance and work schedule.
•  Performs other related duties as assigned by their Team Leader or directed by the Senior Director/Senior Coordinator/Coordinator of Guest Experience, which may include but will not be limited to: providing breaks, redeployment to assist or bolster other units, assist the Clean Team by helping with light waste removal in the seating areas, etc. 
•  Required to stand on feet for 4 or more hours.
•  Physical requirements include the ability to traverse stairs, bending/stooping/kneeling, walking up to ¼ mile at a time and working in elevated areas. 
•  May be required to push guests up to 400 lbs. in a wheelchair.
•  Must be able to lift items or boxes up to 30 lbs. (i.e. folding chairs, promotional items, etc.).