Guest Services Representative

Job Summary

Role

Guest Services Representatives (GSR) are an integral part of the Stadium fan experience.

GSR's work as ticket takers, ushers, suite attendants, and in guest services booths depending on qualifications and interests. Each area plays a vital role in delivering exceptional customer service to guests at Stadium.

Duties & Responsibilities

• Deliver upon the Stadium's Mission, Core Values and Service Promise
• Greet guests as they enter the stadium and ensure those with valid tickets are able to enter
• Assist guests with escalator and elevator services
• Direct guests to their assigned seating section and other stadium destinations
• Greet and assist guests in a friendly and professional manner
• Respond to all guests concerns/complaints in a prompt and courteous manner
• Work cooperatively with all team members across all departments
• Provide public assistance with lost and found
• Monitor your assigned areas for safety issues and opportunities to make positive lasting memories for all of our guests