Guest Services Team Member

  NFL Franchise
  Central Region
  Sports Services
  Posted/Updated: 03/03/20

Job Summary

 
Essential Functions:

​• Greet and welcome guests as they enter the Stadium.
• Provide excellent customer service to enhance the fan experience.
• Proactively assist guests with any questions or concerns they may have.
• Understand and enforce all the Stadium policies and procedures.
• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
• Must be attentive to guests' needs, have full knowledge of all policies, services and facility locations.
• Report any and all incidents to Supervisor.
• Thank guests for attending as they leave.
 


Qualifications:

​• Must be at least 18 years old
• Excellent customer service skills
• Quick learner
• Strong interpersonal and communication skills
• Ability to project an approachable, professional attitude at all times
• Ability to walk up and down stairs and stand in one place for long periods of time
• Must present a neat, well-groomed appearance
• Must be able to work indoors and outdoors in all weather conditions
• Must have reliable transportation to and from the Stadium
• Must be able to work weekends, nights and holidays when required
• Must be able to work all 10+ NFL Team home games
• Must be able to pass criminal background check and a drug test


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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