Account Manager, Premium Services

This position has been filled - Job#: 453388831

Job Summary

• Meet and exceed retention and associated revenue goals with assigned account base.


• Responsible for attaining revenue goals associated with new business, nightly suites and group tickets


• Build strong relationships with assigned Premium Ticket Holder and Suite Holder base through pro-active communication


• Responsible for the selling of upgrades, add-ons, and referrals. 


• Respond and resolve all customer requests, concerns and inquiries from assigned base. 


• Meet and exceed assigned service levels and standards. 


• Assist with special events for premium clientele such as networking/social events, meet & greets, etc.  


• Work closely with Ticket Sales, Marketing, Community Relations, Arena Staff, Game Operations, Building Operations, PR and Sponsorship to execute integrated programs. 

• Assist Suite Holders & Season Ticket Holders with mobile ticketing and the NHL App.


• Assist with material that goes into the Season Ticket Holder locker room web page section and related premium material; update and create new features with the website manager.


• Manage the Premium Club & Suites on game days & assist with fan experiences. 


• Other duties as assigned. 

• BA in Business and two years ticket sales &/or service experience preferred 


• Strong work ethic and a desire to build a career in professional sports 


• Knowledge of Archtics, Microsoft Word, Excel, and PowerPoint preferred 


• Excellent Communication Skills and relationship builder 


• Key client interactive skills, problem solver, creative, attention to detail 


• Natural proactive approach and positive attitude, team orientated and self-motivated