Guest Services Ticket Taker

This position has been filled - Job#: 453375358

Job Summary

Job Title: Guest Services Ticket Taker 
 
Summary

 Assist guests at the arena during sporting, entertainment, conference and other special events, while maintaining high quality customer service standards including but not limited to greeting and ticket taking.  

Essential Duties and Responsibilities 

• Attend pre-event briefings to obtain the event-specific details.  
• Greet guests upon their arrival to the arena and say farewell as they depart.  
• Assist with entrance line flow for all events.
• Examine tickets for authenticity, scan or collect tickets from guests for entry. Be comfortable with operating equipment devices for scanning and validating event tickets. Assist guests with locating seating section. 
• Distribute event programs or marketing materials to guests upon ingress or egress. 
• Aid individuals with special needs or disabilities, such as helping those in wheelchairs. When necessary, provide wheelchair escort. 
• Assist guests with locating specific areas in the arena which include, but are not limited to, restrooms, first-aid stations, elevators, concessions and merchandise areas 
• Monitor guests throughout events at the arena. Contact a supervisor and/or security for assistance if at any time a guest is observed acting inappropriately, suspiciously or using inappropriate language. 
• Listen to and help resolve guests’ issues or concerns during an event. 
• Report all incidents to supervisor, including but not limited to injuries or other health-related issues, lost or damaged property and alcohol-related incidents; complete incident report.  
• Report maintenance and housekeeping needs to supervisor.  
• Assist with emergency procedures including evacuations.  

 
Qualifications

•  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and/or Experience

•  High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  

Physical Demands  

• While performing the duties of this Job, the employee is regularly required to stand, see and communicate.
• The employee is frequently required to walk. The employee is occasionally required to climb or balance.
• The employee must occasionally lift and/or move up to 25 pounds.    
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Work Environment

•  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• While performing the duties of this Job, the employee is occasionally exposed to vibration, pyrotechnics and concussion.
• The noise level in the work environment is usually loud. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.