IT Support Specialist

  New York Road Runners
  New York City, NY
  Marketing/Events/Promotions
  Posted/Updated: 07/14/21

Job Summary

About NYRR

New York Road Runners was founded in 1958 when a small group of passionate runners vowed to bring running to the people and has grown from a local running club to the world’s premier community running organization.  NYRR’s mission is to empower everyone, of all ages and abilities—beginners and competitive athletes, the young and the elderly, adult professionals and underserved schoolchildren—to improve their health and well-being through the power of running and fitness.

NYRR’s races, community events, instruction and training resources, and youth programs give hundreds of thousands of people each year the motivation, know-how, and opportunity to start running and keep running for life. NYRR’s premier event, the famed TCS New York City Marathon, attracts the world’s top pro runners and committed amateurs alike while also raising millions of dollars annually for charity and driving economic impact for the City.  But NYRR is equally committed to the runners of tomorrow, passionately providing youth fitness programs that educate and inspire more than 100,000 kids in underserved communities in New York City, all 50 states, and around the world.

Headquartered in New York City, NYRR implements a unique nonprofit model that teams contributed and earned income to make all its efforts possible.  To learn more, please visit www.nyrr.org.  

New York Road Runners is an Equal Opportunity Employer

About the Department

Our Information Technology department provides NYRR with technology solutions to keep our information secure, integrate our systems and support our events through incorporating new innovative technology. We have a team of technology enthusiasts, who strategize and engineer solutions, build software and infrastructure –as we continue to develop solutions for our various programs and new opportunities for our runners, volunteers, users, to enable and empower them through technology, from race signup to race results.

About the Position

The IT Support Specialist will be responsible for supporting and maintaining software applications, laptops, mobile devices, printers, A/V equipment, and other hardware. The position will also serve as the main point of contact for all IT issues and contribute to the successful use of technology at New York Road Runners.

Job Responsibilities (primary and secondary duties):

  • Manage the processing of incoming requests to Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
  • Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Enforce request handling and escalation policies and procedures.
  • Produce and maintain automated software/patch deployment mechanisms.
  • Develop, maintain and deploy system images, and consistent configuration across all desktop platforms in order to provide the best user experience.
  • Leverage enterprise third party tools to secure and configure an enterprise desktop environment.
  • Maintain and provision desktop, laptop, tablet, mobile devices, printers and other office equipment.
  • Provide onboarding for new hires and training for end users as needed.
  • Implement and enforce standards operating procedures to ensure consistency and compliance.
  • Performs other duties as assigned.
  • Occasional weekend race day support required.

Job Requirements:

Experience:

  • Proficiency in modern Windows and Mac Operating System
  • Proficiency with Microsoft Office 365 product suite.
  • Experience with OS/App standardization through imaging and configuration management.
  • Must be knowledgeable and current on Information Technology trends and best practices.
  • Proficiency in user account provisioning and maintenance (creating, password reset, disable accounts set permissions). ·
  • Solid understanding of Group Policy Management.
  • Good understanding of networks, TCP/IP protocol, firewalls, ports, DNS, WIFI, and DHCP.
  • Remote Desktop and similar Remote-Control tools.
  • Knowledge of standard security guidelines.
  • Experience with the implementation, support and orchestration of enterprise virus protection, security, and patch management.
  • Experience managing service desk platforms.
  • Experience in MS Intune and/or JAMF.
  • Automate software application deployments utilizing PowerShell scripting and other 3rd party remote management tools with minimal disruption to users

Education & Certifications:

  • Bachelor's degree in Information Technology, Computer Science or similar experience-based proficiency level.
  • CompTIA A+, CCNA, NET+ or Office 365 Certification.

Skills and Attributes:

  • Excellent verbal and written communication skills while supporting end users via phone, email, and/or in person.
  • Must be extremely well organized with the ability to handle multiple tasks simultaneously.
  • Strong attention to detail.
  • Self-motivated with the ability to work quickly and independently with minimal supervision.
  • Advanced troubleshooting, analysis, critical thinking, and problem-solving skills.

Physical Requirements

  • Occasional lifting, carrying of hardware equipment and pulling cables, especially at outdoor venues for flagship events.

 



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