Sales Agent

Job Summary

Essential Duties & Responsibilities:

• Duties include selling tickets for ticketed sports through outbound and outbound calling.
• Selling tickets, depending on the property, may include sports such as Football, Men’s & Women’s Basketball, and Baseball.
• Inventory available for sale may include, but is not limited to: season tickets, season ticket upgrades, upsells & add-ons, group ticket packages, partial/mini-plan packages, and single game tickets

Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Executes sales strategies designed to demonstrate the features and benefits of the products to achieve increased sales and profitability
• Reaches out to customer leads through cold calling
• Makes 50 – 70 outbound calls daily
• Conducts research to gather information and create new leads
• Initiates high volume daily outbound calls to target and client prospects 
• Follows up / follows through on inbound inquiries and those generated by various marketing activities. 
• Discovers and qualifies new leads. 
• Asks questions to prospects to identify key business issue needs, positive business outcomes, minimum required capabilities, metrics and to understand each prospect’s buying process. 
• Maintains accurate account, contact, sales activity, opportunity, and forecast information within the applicable CRM system
• Collaborates with others to execute upon integrated outbound Sales and Marketing campaigns.  Follow consultative selling approach to link a prospect’s needs with the proper solutions 
• Meets and/or exceeds individual and/or team goals while meeting expectations in value and customer service 
• Learns and maintains basic knowledge of products and services, the industry and industry trends, and our competition
• Presents, promotes, and sells products/services using solid arguments to existing and prospective customers
• Establishes, develops, and maintains positive business, client and customer relationships
• Expedites the resolution of customer problems and complaints to maximize satisfaction
• Achieves agreed upon sales targets and outcomes within schedule
• Supplies management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Keeps abreast of best practices and promotional trends
• Continuously improves through feedback 

 
Qualifications and Requirements:

• The following are required to enable job holders to perform the essential functions of the job.
• Ability to maintain a professional image and demeanor at all times
• Strong knowledge of MS Office
• Ability to build productive business professional relationships
• Highly motivated and target driven individual
• Excellent communication and influencing skills
• Prioritizing, time management, and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback
• Ability to improvise and make good decisions
• Ability to work well with others
• Ability to take initiative that leads to results
• Previous experience in the sports industry
• Proven work experience as a sales representative
• Profitable track record in sales
• BS/BA degree in Sport Management or equivalent work experience