Director of Security & Transportation

  Soccer Club
  Central Region
  Administration/Management
  Posted/Updated: 07/16/20

Job Summary

 
ESSENTIAL FUNCTIONS:

  • Establish annual objectives for all reporting personnel.

  • Work closely with the Security Dept and Parking Operations Provider to manage the safety & security of the patrons, associates, and assets.

  • Train, counsel, discipline, evaluate, manage, and direct in accordance with the BBVA Stadium philosophy and policies.

  • Review and update Security and Parking policies and procedures on an ongoing basis.

  • Manage all administrative and operational matters within the department.

  • Manage and maintain business relations with the local, state, & federal fire & police authorities.

  • Maintain an effective electronic/hard key access management program.

  • Maintain an effective employee & visitor photo ID & credential program.

  • Develop and conduct security & safety training sessions for the stadium personnel.

  • Meet all assigned tasks within the guidelines & deadlines set by the VP of Stadium Operations. This includes handling and managing special projects when necessary.

  • Responsible for the quality and accuracy of all logs and incident reports generated.

  • Responsible for the creation and implementation of post orders.

  • Manage the day to day Parking Operational Relationship

  • Primary Liaison with MLS in regards to MLS Security Policies, Procedures and Industry Best Practices. 

  • Other duties as assigned.

    
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

  • Ability to work independently and complete duties and projects with minimal direct supervision.

  • Strong organizational skills with attention to detail.

  • Ability to work under above-average pressure in meeting urgent deadlines. 

  • Ability to communicate effectively in English; Bi-lingual preferred

  • Ability to effectively manage, motivate, and lead the members of the security and guest service department.

  • Ability to work long, irregular hours and weekends as dictated by event schedules and project timetables. 

 
QUALIFICATION STANDARDS:
Education and Experience:

  • At least two years’ experience supervising a security and guest service team.

  • High school diploma required.

  • Bachelor’s degree in hospitality or related field preferred.

  • Minimum of 5 years’ experience in a sports or entertainment facility.

  • Minimum 5 years of facility security experience.

  • At least 3 years of experience in a managerial or supervisory role.

  • A good understanding of guest services and security roles in a facility environment.

  • Ability to implement and adhere to the Guest Service and Security Department’s Prime Objectives.

  • Ability to pass a criminal background check, employment verification, and drug screening.

  • Thorough knowledge of CCTV, fire alarm systems, computerized access control systems, and wireless radio communication.

  • Ability to effectively manage crises & work under pressure.

  • Ability to perform independently with minimal direct supervision.

  • Ability to accept responsibility for the performance & conduct of their direct reports.

  • Ability to create, implement, and present training materials to all employees within the department.

  • Ability to interact effectively and calmly with angry or emotional guests, clients and employee

  • Proven strong organizational and time management skills including the ability to prioritize multiple tasks and deadlines.

 


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