Manager, Inside Sales

Job Summary

• Conduct one-on-one meetings with Inside Sales Representative to discuss goal progress and focus


• Conduct meetings with upper management to report on key performance metrics; suggest improvements and efficiencies for operations and the quality of customer experience


• Work closely with Sales Department heads to plan, prioritize, and delegate work tasks according to top priorities to meet and exceed department sales goals


• Develop, implement and maintain comprehensive processes and procedures to enhance training and development programs for each part-time inside sales representative


• Maintain client base and build new leads through outbound sales efforts; work with CRM administrator to score, schedule, and track leads for Inside Sales team

• Work with Human Resources on strategies to maintain high staffing levels, through regular interviewing, hiring, onboarding, and training processes

• BA/BS Degree (4-year)


• 4-6 years Related work experience


• Proven leadership skills and experience leading and mentoring teams


• Strong verbal and written communication skills


• Proficiency in all standard Microsoft software


• Excellent problem-solving skills


• High level of organizational skills, ability to multi-task and to redirect focus


• Must be able to work independently and handle multiple projects with little supervision


• Strong work ethic, results oriented; ability to go above and beyond what is necessary to achieve success


• Bilingual English and Spanish a plus