Ticket Sales Manager

Job Summary

• Responsible for leading the ticket sales department, and bringing in revenues through seasons and group tickets.
• Responsible for hiring, training, and managing all ticket sales staff.
• Handle all customer relationship management for all ticket holders.

Essential Job Functions

• Create all ticket sales inventory packages.
• Create group sales catalog on a yearly basis.
• Identify customers and create leads for sales staff.
• Sell ticket sales packages as an individual contributor.
• Work with the Box Office to obtain / update certain sales reports and renewal tracking.
• Provide customer service to new and existing season seat accounts by creating programs to visit with the accounts during the game to provide business program amenities.
• Make phone calls during the season and off-season to ensure personalized continual contact with season seat holders.
• Work with the Director of Corporate Sales as it pertains to developing new Sponsor relationships related to tickets.
• Develop and manage ticket sales budgets.
• Provide leadership in making sure the database / CRM is maintained and developed.

Supervise and direct all sales staff handling the following:

• Setting appointments over the phone with customers and company decision-makers and tailoring ticket packages according to the company’s needs.
• Selling and renewing season seat/group accounts.
• Contacting group leaders through the database and through new leads to develop new group sales.
• Provide training to Account Executives as outlined by senior management in ticket sales strategies.
• Oversee the hiring of sales interns and sales staff.
• Responsible for creating a culture where people perform and enjoy their workplace.

Skill Requirements

• We will not consider any applicants without specific minor/major league baseball experience or other major PROFESSIONAL sports team sales management experience.
• Bachelor’s Degree in related field required.
• Candidate must have three years minimum experience as a strong Ticket Sales Manager/ with a proven track record of both management and individual sales success.
• Previous experience managing and training staff required.
• Superior communication skills a must.
• Strong sales and managerial instincts and the ability to learn from others.
• Solid organizational and time management skills.
• The ability to work long hours, including weekends, and holidays as necessary.
• The ability to lead others to achieve while teaching them the why’s and how’s.
• Recruiting and hiring experience a must.
• Experience developing junior level team players a must.
• Exceptional customer service skills required.