Ticket Sales Manager

  Soccer Team
  Central Region
  Posted/Updated: 07/11/19

Job Summary

Job Overview
  • Responsible for leading the ticket sales department, and bringing in revenues through seasons and group tickets.
  • Responsible for hiring, training, and managing all ticket sales staff.
  • Handle all customer relationship management for all ticket holders.

Essential Job Functions

  • Create all ticket sales inventory packages.
  • Create group sales catalog on a yearly basis.
  • Identify customers and create leads for sales staff.
  • Sell ticket sales packages as an individual contributor.
  • Work with the Box Office to obtain / update certain sales reports and renewal tracking.
  • Provide customer service to new and existing season seat accounts by creating programs to visit with the accounts during the game to provide business program amenities.
  • Make phone calls during the season and off-season to ensure personalized continual contact with season seat holders.
  • Work with the Director of Corporate Sales as it pertains to developing new Sponsor relationships related to tickets.
  • Develop and manage ticket sales budgets.
  • Provide leadership in making sure the database / CRM is maintained and developed.

Supervise and direct all sales staff handling the following:

  • Setting appointments over the phone with customers and company decision-makers and tailoring ticket packages according to the company’s needs.
  • Selling and renewing season seat/group accounts.
  • Contacting group leaders through the database and through new leads to develop new group sales.
  • Provide training to Account Executives as outlined by senior management in ticket sales strategies.
  • Oversee the hiring of sales interns and sales staff.
  • Responsible for creating a culture where people perform and enjoy their workplace.

Skill Requirements

  • We will not consider any applicants without specific minor/major league baseball experience or other major PROFESSIONAL sports team sales management experience.
  • Bachelor’s Degree in related field required.
  • Candidate must have three years minimum experience as a strong Ticket Sales Manager/ with a proven track record of both management and individual sales success.
  • Previous experience managing and training staff required.
  • Superior communication skills a must.
  • Strong sales and managerial instincts and the ability to learn from others.
  • Solid organizational and time management skills.
  • The ability to work long hours, including weekends, and holidays as necessary.
  • The ability to lead others to achieve while teaching them the why’s and how’s.
  • Recruiting and hiring experience a must.
  • Experience developing junior level team players a must.
  • Exceptional customer service skills required.

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