Fall 2019 Information Technology Intern

This position has been filled - Job#: 453381369

Job Summary

 Essential Duties and Responsibilities 

• Troubleshooting end user computer problems
• Communicating problems and solutions both verbally and in writing to customers and management
• Creating and following standard processes, plan effectively to complete tasks on schedule, and clearly document results
• Providing end user support to an internal client base of 100+ users
• Logging and tracking calls using problem management database, and maintains history records and related problem documentation
• Internal end user support of all PC hardware and peripherals
• Network related troubleshooting, maintenance, and monitoring is also essential
• Computer inventory management

 Required Skills, Experience and Abilities

•  Intern must receive college credit
• Pursuit of a Computer Science related degree is preferred
• You should be, but not limiting to, a junior, senior or graduate level student
• You should be organized, bold, professional, mature, self-starting and committed to the sports industry
• Any IT experience working for a team, athletic department, or with a sporting event is beneficial
• Being able to effectively communicate is a necessity 
• Have validated knowledge of system design, development and implementation procedures
• Ability to troubleshoot and debug hardware and software applications, identify hardware deficiencies and report findings
• Must possess a full understanding of PC architecture, PC support, Server support, Microsoft Windows 2012 Workstation and Server, Microsoft Active Directory, Windows 10, Office 2016, and Anti-Virus tools
• You will need to be able to lift 50 lbs
• Possess a solid ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives
• Ability to maintain confidentiality and use discretion when privy to sensitive information
• Be a flexible and reliable member of the team, both within own department and the company as a whole
• Have the ability to thrive in a dynamic and deadline driven environment
• Presents self in professional manner and has the ability to communicate effectively with all levels of organization and outside contacts
• Ability to work extended hours including nights, weekends, holidays, and all home games