Fan Services Associate - Falcons
Southeastern Football Team
Southeast Region
Sports Services
Posted/Updated: 05/10/19
Southeast Region
Sports Services
Posted/Updated: 05/10/19
Job Summary
Position Summary
- Serves as a liaison between the NFL Team and our season ticket members/fans.
- Helps deliver the highest level of service through relationship building, value added efforts and gameday activities.
Roles and Responsibilities
- Develop, enhance and maintain relationships with Season Ticket Members by phone, email, and in person.
- Proactively communicate with Season Ticket Members to determine their needs and become an expert on the products and services offered.
- Assist in the development of innovative processes that create a proactive service experience for our Season Ticket Members and fans.
- Identify, troubleshoot and resolve unusual/adverse situations and make sound judgment decisions based on available facts.
- Answer incoming telephone calls, including requests such as account profile changes, account balance inquiries, gameday questions.
- Collect Season Ticket Member information and manage customer records within Archtics and CRM.
- Communicate upcoming promotions and other season ticket member benefit information.
- Work gamedays and provide service support on concourses to our Season Ticket Members.
- Coordinate touchpoints and face-to-face meetings during gameday.
- Assist department with all projects varying in nature from mailings to special events.
- Coordinate annual projects related to season ticket mailing, renewals and playoffs, as well as touchpoint campaigns.
Qualifications and Education Requirements
- Bachelor’s degree in Sports Management or related field.
- Previous experience working in a customer service role.
- Previous experience working in a fast-paced environment.
Required Skills
- Customer service orientation with focus on producing quality, timely results with a sense of urgency.
- Strong Interpersonal skills including a positive demeanor, team spirit, and professionalism.
- Judgment and problem solving.
- Planning, organizing, attention to detail.
- Flexibility and adaptability.
- Time management and multi-tasking.
- High level of computer proficiency.
How to Apply for Position:
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