Sports Fan - Customer Support Specialist

  Utimate Software
  Atlanta, GA
  Marketing/Events/Promotions
  Posted/Updated: 06/09/20

Job Summary

Do you dominate your Fantasy Sports league, year after year? Do you know the difference between trade bait, a sleeper and a vulture back? Do you have a strong opinion on whether IDPs or a Team Defense is the better option? Are you excited about the opportunity to bring that passion to your job?

We’re ready for you.

We are now hiring Fantasy Sports Enthusiasts to provide customer support and player advice for one of the hottest platforms out there. In this role, you will support an interactive fantasy sports platform and provide superior fan experiences every day.

 

What We Offer:

The opportunity to connect with fantasy sports fans one-on-one, showcasing your technical savviness and fantasy sports expertise to deliver exceptional experiences every day

A chance to talk sports with people from around the world, building relationships while you advise others on how to dominate their leagues

A never-boring culture where team members are celebrated for their creativity, passion, and flair with customers

A strong promote-from-within policy that rewards you for your talent and dedication

Qualifications

Our Most Successful Candidates:

Love sports and fantasy sports and are energized by the idea of sharing their expertise with others

Have a strong understanding of sports vocabulary and are tuned into current events in sports

Are problem-solvers and critical thinkers who can easily navigate systems, multi-task, diagnose problems, and provide friendly and efficient resolution

Are patient, confident, and engaging, committed to building fan loyalty

Have a vision for creating moment-defining shared sports experiences

Are high-energy, driven, and motivated by goals and targets

Additional  Requirements:

High school diploma or equivalent

Ability to type 30+ words per minute

Minimum of one year of customer service experience

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