Account Executive, Sales and Service

Job Summary

• Meet and exceed individual and team new business revenue goals 


• Meet and exceed individual and team retention goals 


• Establish foundation for pure group and event suite relationships 


• Present oneself as the key go-to-person for assigned account base 


• Sell upgrades, add-ons, and ask for referrals 


• Build strong relationships with assigned account base through proactive communication including seat visits, phone calls, emails and other touchpoints 


• Make a minimum of fifty outbound calls per day 


• Effectively communicate all team happenings, events, and available inventory 


• Be proactive, respond to and resolve all customer complaints, requests, and inquiries from assigned account base; handle difficult fans and situations in a calm and professional manner 


• Ensure ticket member information and data are accurate and complete for assigned accounts 


• Assist in developing and delivering customized benefits, programs and events to drive loyalty within group and premium seating accounts 


• Collaborate across all AHL Henderson business units and colleagues to help support and advance organization-wide goals and objectives 


• Ability to stand, set up and break down sales tables, work nights, weekends and holidays as needed, in addition to traditional business hours 


• Other projects as assigned 

• Bachelor’s degree in business/sales/marketing/sports management or similar concentration required.


• Minimum of 1-2 years ticket sales/service experience, preferably in sports/entertainment required


• Excellent Communication Skills - interpersonal, verbal, written, sales


• Problem Solver, Creative, Detail Orientated, Team Player


• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues


• Working knowledge of Archtics ticketing system


• Previous experience with a CRM system (SalesForce, Microsoft CRM, etc