Customer Service Representative

Job Summary

The Customer Service Representative is primarily responsible for assisting travelers in getting to and from their event destination according to their budget and itinerary. This position will mostly handle incoming calls; in a professional, efficient, friendly manner.

Key characteristics for success include strong organizational, telephone etiquette, and customer service skills. This individual must also possess the ability to manage multiple tasks and projects at a time. This person should be sports-oriented, demonstrate a desire to learn and grow, and offer ideas and suggestions to streamline event processes.

Strong computer skills are required along with a working knowledge of Microsoft Excel, Outlook and Word.  Past experience within the travel or sports industry is preferred.

Primary Responsibilities

• Customer service support primarily by phone communication.
• Will be required to learn and manage fully all areas of the Company’s proprietary reservation system including hotel inventory, rooming lists and additional tour items.
• Support the event team with their needs and responsibilities, as necessary.
  
  
  

Reporting Relationships and Working Conditions

• Report to the assigned Manager for daily work and general office issues.
• Work will typically be from eight to five, five days a week. Some additional hours and weekends will be required during peak events times.
  
  
  

Qualifications

• Customer Service Experience
• Bilingual strongly preferred