Usher/Ticket Takers

Job Summary

Responsibilities:

• Check aisles, rows, and seats prior to the house opening to ensure cleanliness.  Alert Supervisor of any issues prior to opening.


• Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Alert Supervisor prior with any concerns.


• Welcome guests to the Theatre with a smile and friendly demeanor.


• Scan patron’s tickets, report any invalid tickets to a Supervisor and assist patrons to their seats efficiently and professionally while answering questions and concerns.


• Assist third party vendors with any necessary set-up prior to ingress.


• Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.


• Turn in any Lost and Found items to the Supervisor immediately.


• Communicate any building deficiencies, security concerns, or safety issues to a Supervisor.


• Ensure that event rules and policies are being adhered to as they pertain to a show.


• Assist other departments as needed.

Qualifications:

• Previous Usher, Ticket Tacker or Guest Relations experience preferred.


• Strong communication and customer service skills.


• Ability to work with large crowds.


• Must be able to tolerate and work in a loud, fast paced environment.

• Maintain a professional manner, presence, and appearance always while on premises/duty.


• All candidates must be available to work 75% of the monthly show schedule (No guarantee of minimum hours).

• Must be comfortable with heights (working on high floor) and navigating steep steps and inclines.


• Must be willing to rotate to various positions within a shift.


• Any other duties as assigned by building management.

Physical requirements of the role:

• Must be receptive to working outside in inclement weather and extreme temperatures.


• Ability to lift 25 pounds


• Ability to stand and move about the theater throughout the duration of the shift.