Hotel Coordinator, Sports

Job Summary

A Coordinator is responsible for operational sales efforts related to the Company’s various events and services. Primary responsibilities include managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision.


Primary Responsibilities

• Guest service support and issue resolution via phone and email
• Foster relationships with guests, hotels, transportation, other vendors, and services
• Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems
• Support Sports Experiences team with preparation of event materials throughout the planning and execution of events
• Support event logistics such as guest check-in, ID, badges, and other items for distribution
• Assist in fulfillment process to include ordering components, coordinating delivery of packages
• Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes)
• Work in conjunction with and communicate closely with other departments as it relates to major events:
• Compile and maintain event summary information such as tracking historic sales and hotel reporting
• Support Accounting with billing, reconciliation, and collection process for event services
• Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity
• Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls

Travel

Must be flexible with work and travel schedule. Ability to travel for work during holidays. This position may require a minimum of 25% travel.


Qualifications

Required Education and/or Experience

• Bachelor’s Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience
• Minimum of 1+ years in the sports, travel and/or hospitality industry
• Hotel contracting experience is required for consideration
• The ability to enter into negotiations understanding both parties needs and wants and ultimately partnering to obtain win/win results for the client, On Location and vendor
• Proficiency in Microsoft Office applications; in particular Excel and Outlook
• Produce accurate work, event when under pressure, checks the accuracy of information before using or passing on to others

Preferred Education and/or Experience

• Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
• Continually striving for self-development and discovering better means of accomplishing both personal and professional goals
• Collegiate sports and/or event operations
• Travel & Hospitality experience