Event Staff
Sports Arena
Northeast Region
Marketing/Events/Promotions
Posted/Updated: 11/12/19
Northeast Region
Marketing/Events/Promotions
Posted/Updated: 11/12/19
Job Summary
Job Responsibilities
- Provide exceptional guest service during all events held at the arena.
- Responsibilities include, but are not limited to, ticket scanning, security screening, assisting with guest questions, responding to incidents inside the bowl and on the concourse, directing guests around the venue, etc.
- Ensure all guests are following the rules and regulations of the arena and the event
- Monitor and report any potential unsafe situations to management
- Foster a positive and enjoyable environment for all guests attending an event
- Find opportunities to improve the guest experience
- Utilize problem solving skills and ability to remain calm in a fast paced environment
- Proactively engage guests to answer questions, communicate security requirements, and ensure an enjoyable experience while they are in the arena
- Monitor your assigned areas to ensure all security requirements and arena rules are being followed
Basic Requirements
Must be able and willing to:
- Stand and walk for four to six hours at a time
- Work nights, weekends, and holidays when required
- Read, speak and understand English (ability to speak multiple languages a plus, but not required)
- Work in a variety of different environments, indoors and outdoors, which may contain loud noise, bright lights, and ranging temperatures
- Work inconsistent and variable hours depending on event schedule
Qualifications
- Upbeat, enthusiastic, and outgoing
- Customer service oriented with a desire to help guests
- Excellent communication skills
- Ability to solve problems
- Ability to work calmly in a fast paced environment
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