Office Manager/Customer Service Associate

This position has been filled - Job#: 453401744

  Sports Event Facility
  Southeast Region
  Administration/Management
  Posted/Updated: 01/22/21

Job Summary

 

 
Essential Functions:

  • Serve as a main point of contact for online shoppers through daily customer service inquiries via telephone, email and eCommerce support channels

  • Troubleshoot and resolve website and customer shopping issues 

  • Work with our products and shipping departments to ensure customer orders are received and processed promptly and accurately. 

  • Contact vendors and affiliates as needed to ensure drop-ship and wholesale requests are being received and fulfilled in a timely fashion 

  • Provide planning and support for company events and travel

  • Assist with the shipping of online orders on select days and during peak times

  • Providing other administrative support to all staff

  • All other duties assigned

 
Education & Experience:

  • High School Diploma Required; Bachelor's Degree preferred

  • Previous eCommerce or web-based company experience preferred

  • Proficiency in MS Office Suite required; intermediate knowledge of MS Excel required

  • Experience with customer service, inventory, warehousing or shipping programs a plus 

 
Skills & Attributes Required:

  • Willingness to learn and assist team in company sustainability & growth

  • Ability to work under pressure and display confidence, collectiveness and professionalism when communicating with customers and office staff. 

  • Must show passion and enthusiasm in providing our customers the best possible service

  • Ability to adapt to change and thrive in a fast-paced environment

  • Knowledge of sports a plus; specifically, athletes and historical moments in sports

 
Additional Notes:

  • Some travel is expected in this position

  • Must be physically present at work location during business hours

  • Professional office environment; this position uses standard office equipment such as computers, phones, photocopies, email, and other forms of electronic communication 

  • Primarily sedentary role; however, ability to lift up to 40 pounds as necessary is required

  • Must be able to successfully pass a background screening and social security verification

  • Position may apply towards college credit hours

 
 
  


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