Assistant Event Operations Manager
This position has been filled - Job#: 453377659
Sports Facility
Central Region
Administration/Management
Posted/Updated: 04/01/19
Central Region
Administration/Management
Posted/Updated: 04/01/19
Job Summary
Job Summary:
The Assistant Operations Manager directs and coordinates activities to obtain optimum efficiency and economy of operations and maximize profits by performing the duties personally or through subordinate supervisors; coach, train the Operations force to improve individual skills.
Essential Duties and Responsibilities:
- Manage, oversee and coordinate all aspects of operations activities including, but not limited to: operations planning, staffing forecasts and operational review of events and profitability. Overall responsibility for customer satisfaction on all installed accounts
- Develop and implement operation strategies that improve execution and provide additional value in a cost-effective manner
- Effectively communicate goals to the operations team and communicate with the wider organization and maintains accurate and up to date records necessary for processing of internal and external reports
- Proactively communicate with and seek feedback from all customers. Seek to continuously improve customer satisfaction; meet with customers on a regular basis to ensure we are meeting their needs. Review and deliver all invoicing to clients as deemed applicable
- Serve as a primary point of contact for outstanding accounts and balances; initiate all correspondence as necessary to ensure timely payment (in accordance with the contract). May produce reports, backup information and contracts to accounts in arrears and determine necessary course of action
- Supervise and coach colleagues in a manner that maintains morale, skills proficiency and productivity. Managerial responsibilities include but are not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work. Recruit and train team members as required by business needs
- Up to 25% travel required
- Perform other duties and responsibilities as requested or required
Minimum Qualifications:
- Excellent operational skills
- Heavy Guest Services background (Preferred)
- Customer Focus – Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
- Excellent communication skills both oral and written
- Leadership Orientation – Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department; Strong team leadership, team building and facilitation skills
- Initiative – Engages in proactive behavior and looks for new project opportunities
- Adaptability – Responds effectively to changes in situation or information
- Bachelor’s degree in related field or equivalent experience
- Minimum of three years of previous operations, service or field or project management experience
- Experience in one or more of the following industries preferred: event staffing, security, sports management, athletics
- Ability to pass a background check
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