Fan Ambassador

Job Summary

• Proactively engage and interact with fans throughout the stadium.


• Ensure that fan concerns are heard and reported to the appropriate departments.


• Have full knowledge of all policies, services and facility locations. 


• Act as information liaison for all home games and stadium events. 


• Accurately and successfully communicate all key messages to guests. 


• Project an approachable, professional attitude at all times.


• Punctuality and professionalism are a must as related to attendance and work schedule.


• Responsible for a clean and professional appearance with issued uniform. 


• Assist with orientation of stadium. 


• Additional related duties as assigned. 

• Experience in customer service, conflict resolution and interpersonal skills are strongly preferred. 


• Ability to handle stressful customer service situations with poise and be consistently positive and proactive is a must.


• Excellent oral communication skills.


• Must be fan-friendly and become familiar with the stadium in order to provide accurate directions throughout the stadium. 


• Ability to work outdoors in changing weather conditions for extended periods of time.


• Must be able to stand for a minimum of 4 to 5 hours at a time. 


• Must be able to move freely around the stadium and lift items or boxes up to 30 lbs. (i.e. folding chairs, promotional items, etc.). 


• Must have reliable transportation and be available to work for all scheduled home games. 


• Knowledge of soccer preferred, but not required. 


• Fluent in Spanish or Portuguese a plus.