Ticket Sales and Experience Manager

  Sports Facility
  Southeast Region
  Posted/Updated: 07/10/19

Job Summary

  • Under general direction, this position is responsible for driving new business through the sale of ticket packages, including premium seating, season tickets and plans, and group ticket sales.
  • This position will be based at one of the 8 team markets and will report directly to the Director of Ticket Sales and Experience.

  • Personally sell ticket packages for designated team  

  • Make 75-100 cold calls/day from lists provided; generate own leads through referrals, networking, social selling and effective research 

  • Schedule and execute face to face meetings, as necessary

  • Create and develop new business by regularly pitching new prospects through virtual presentations, external appointments, phone prospecting, social selling and events 

  • Attend outside events with the purpose of selling, networking, gathering leads and prospects

  • Effectively follow up with customers and prospective customers in order to build relationships to help drive business and to meet excellent customer service requirements

  • Effectively handle incoming sales calls from prospective clients for all ticket sales products

  • Meet or exceed assigned sales goals for all ticket products 

  • Contribute positively to a competitive sales team culture and participate in sales team meetings and training sessions

  • Work events and races as assigned to support ticket sales efforts and promotional initiatives.

  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointment and event recaps

  • Provide customer service support as necessary

  • Represent Elevate and other partners professionally 

  •  To be successful in this position, an individual must be able to perform each essential duty satisfactorily.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience

  • Bachelor’s Degree required

  • Minimum of 1-year sales experience, preferably in premium or ticket sales

  • Excellent communications skills and a high level of energy


  • Must have the ability to maintain professional behavior and appearance

  • Must have the ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, and company documents and records

  • Must have a strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills

  • Must have truly outstanding customer service and interpersonal communication skills

  • Must have good decision-making skills, solid judgment and interpersonal effectiveness

  • Must have an interest and ability in serving others as one of the primary functions of their job

  • Must be self-directed and able to work independently

  • Must be flexible & reliable team player, both within own department and within company as a whole

  • Must possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills

  • Must have excellent written communication skills

  • Must possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives

  • Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption

  • Must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made


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