Assistant General Manager

  Billy Casper Golf
  Hoffman Estates, IL
  Administration/Management
  Posted/Updated: 07/26/18

Job Summary

Description
The Assistant General Manager reports directly to the General Manager. The Assistant General Manager will help direct and administer all aspects of the operation as well as coordinate and administer the property’s policies and procedures as defined by the property’s ownership and/or Billy Casper Golf. Responsibilities include:
  • Manage the office area to ensure effective telephone and mail communication 
  • Manage all aspects of the club in the absence of the General Manager 
  • Assist in hiring, developing and supervising all key management employees of the property
  • Process customer reservations for guests of the golf course 
  • Produce daily reports related to rounds, sales, etc. for management 
  • Assist in coordination of individual, group, and tournament play as directed by the 1st Assistant Golf Professional and/or Head Golf Professional
  • Work closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markings
  • Provide customer service to arriving guests to help expedite check-in process
  • Assist in reconciliation of cash and accounts receivable charges to daily register at the closing of the day
  • Assist in overseeing the care and maintenance of the property’s physical assets and facilities
  • Provide assistance in management of Pro-Shop 
  • Maintain positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry
Requirements
  • 1-3 years’ experience in the golf industry 
  • PGA Membership or PGA registered apprentice in good standing preferred 
  • Four-year college degree (preferably business related) 
  • Must have supervisory, coaching and staff development experience 
  • Must have experience in total golf facility management and demonstrated ability to run a professional, efficient, high quality, service-oriented operation
  • Must be proficient in Excel, Access, Word, POS systems 
  • Working knowledge of club accounting 
  • Must have a strong business aptitude and passion for the golf business 
  • Experience assisting with building player development programs 
  • Experience acting as a club liaison to the community 
  • Must have exceptional customer service skills 
  • Must be highly motivated, goal driven and self-starter 
  • Must be extremely organized, efficient and detail-oriented 
  • Must possess exceptional written and verbal communication skills 
  • Highly polished interpersonal skills, with the ability to connect with people easily and quickly


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