Service Desk Support

Job Summary

• Entry Level Computer Helpdesk Position.
• Perform remote control task with end users.
• Troubleshoot and service computers/laptops.
• Provide resolution to all desktop/laptop support requests.
• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues.
• Upgrade existing customer hardware and software.
• Work within the help desk case management system.
• Responsible for tracking hardware/software inventory.
• Ability to complete multiple simultaneous projects in a timely manner.

• Demonstrate problem solving and creative skills.
• Communicate effectively with globally distributed teams, in various time zones.
• Keep a positive, but realistic, attitude even under pressure.
• Be pro-active and passionate about learning new technologies 

• Knowledge of desktop/laptop hardware and common software.
• 1+ years customer support/help desk experience.
• Good technical problem solving and interpersonal skills necessary to assist others in problem resolution.
• Demonstrated patience and overall courteous behavior.
• Able to work in a fast paced, team environment.
• Excellent communications skills.
• Proficient in all Microsoft Office programs, with advanced Excel skills highly desired.